FAQs

We would suggest feeding your puppy on our specially formulated Salmon for puppies recipe until they are 12 months old. For larger breeds, we would recommend waiting until they are 18 months, as they take longer to reach their full size.

Yes, we always recommend feeding a mix of wet and dry where possible, as this will give your dog more variety and nutrients in their diet and help stop them getting bored of eating the same thing every day.

If you’re feeding wet and dry together, we recommend reducing your dry food amount by 20 grams for every 100 grams of wet food you add to your dog bowl.

We always suggest you use a wet food tin within 72 hours of opening it. We also recommend keeping them in the fridge once opened, covered with kitchen foil or similar.

Our recipes are made with fresh ingredients, so there can be a bit of colour and texture variation depending on the different seasons and farms etc.. It’s one way of knowing we’re all about natural and no fillers or artificial colours. No food ever leaves our factories without passing rigorous quality control.

Yes, we offer free delivery on all subscription orders as well as on orders over £50. None subscription orders under £50 are subject to a £4.99 delivery charge.

We use DPD for all our customer orders, we believe they offer the best service and we have found our customers to be extremely satisfied with the condition their products arrive in. Look out for DPD notifications from Pet Food UK when you place your AATU order.

No, sadly we don't offer this service at the moment, but we do have distributers in a number of international markets.

We offer a fantastic 20% off our RRP for subscription customers.

You can cancel your subscription at any point after your second succesful delivery. Just login to your account or phone our customer service team to cancel.

Yes, you can change your subscription at any time, just login to your account and swap your products or frequency. If you're struggling, our customer service team will be more than happy to help.

Yes, we are a founder led business based in Hertfordshire in England.

Yes, we are proud to be based in the United Kingdom.

No, some international markets receive AATU in slightly different packaging to the UK, or with a language sticker, due to local regulations.

Our website follows UK regulation in terms of acceptable claims for product marketing, as the site is intended to UK consumers. Regulations may vary in different countries

Yes, points last 12 months.

Yes, you need to spend £15

Please refer to the ambassador scheme page by clicking bellow.

No, sadly you can't use more than one discount at once.

No, as much as we would like to offer points on past purchases, the technology we are using doesn't allow that.