Shipping policy
We aim to deliver our products to you safely and in a timely manner. This policy sets out our terms of delivery.
DELIVERY TIMESCALE
- Subject to stock, our products are dispatched the business day after your order is placed.
- We aim to deliver your order within 2-3 business days of the order being placed.
- By law, we must deliver to you within 30 days.
DELIVERY METHODS
- We send items by a tracked courier service
- We currently use DPD to deliver all orders, however from time to time we may use an alternative courier
- You will receive a tracking number by email once the item has been dispatched.
- Delivery methods and timescales are displayed at the checkout.
- Not in? You can manage your delivery via the tracking details that you receive once your order has been dispatched, and can request to leave your parcel in a safe place, with a neighbour of your choice or at a local shop to be collected by you later. Our courier may attempt to re-deliver up to three times. After three failed attempts, your order will be returned to us, and we will contact you to arrange a refund or another delivery.
DELIVERY AREAS
We currently offer delivery to Mainland Britain. All orders are shipped from our UK warehouse in Thirsk, North Yorkshire. If you live in a 'harder to reach' area such as Scottish Highlands, your order may take an extra 1-2 days to arrive.
Unfortunately, we don't currently offer delivery to offshore locations, including Northern Ireland, the Isle of Man or the Channel Islands.
FREE DELIVERY AND DELIVERY CHARGES
- We offer free delivery on orders over £50 (inc. VAT). This is based on the order total after any discounts have been deducted.
- Deliveries under £50 are generally charged at £4.99.
- By entering your postcode, you will be provided with accurate and up-to-date delivery charges on our checkout pages.