Covid-19 Contact Details

Dear Customers,
 
Like you, we are experiencing a completely unique and unprecedented set of circumstances due to Covid-19, and we have had to adapt our way of working to protect our employees’ health as well as to support the government in their effort to contain the spread of the virus. 
 
Due to the current pressures and concerns we all share, our head office is now closed for an indefinite period. Our Customer Service Team will be working as usual, but from home. It’s important that you remember you can still talk to us as usual during this time and that we will also continue to fulfil orders as usual.
 
PLEASE NOTE: Due to the huge pressures being put on supply chains by COVID, Christmas and Brexit, some of products are currently not in stock and we apologise for this inconvenience. Where possible we are substituting out of stock products with different bag sizes, which add up to at least what you bought. 
 
During this period, our normal customer services line (08081 008 885) will be out of action and we kindly ask that you instead use the contact numbers below:

Independent Stores Orders And Queries -07437011909, 01442 212392

Customer Orders and Subscriptions (home deliveries) – 

07852 548675, 07398 108987, 01442 212 392

General Queries/Nutritional Advice - 07852 548675, 07398 108987,

01442 212 392

 

 

Lines will be open Monday to Thursday from 9am to 5pm (Friday 9am - 4pm) 

 
Will be monitoring and responding to emails as usual
 
nutrition@petfoodukltd.com 
  
Please note that orders are currently taking approx. 3 - 4 days to ship 
 
Thank you for your patience and we hope that you and your families stay well during this difficult time. 
 
Sarah & the AATU team